How to place an order?
We recommend you place your order on our website.
However, you can call us or WhatsApp us on +91 74395 62550 (10:30 AM – 8:00 PM) and our team will help you to place your order.
Is home delivery available?
We currently deliver across select areas in Kolkata.
You may also pick up your order from us, depending on your convenience.
Timing for pick up : 10:30 AM – 8:00 PM
Timing for delivery: 11:00 AM – 7:30 PM
Orders with same day delivery should be placed by 5 PM after which we can not guarantee delivery on the ordered day.
Is there a delivery fee applicable?
Delivery charges are not applicable on orders of Rs. 1500/- or more for select areas.
On orders of less than Rs. 1500/- delivery charges are applicable and range from Rs. 50/- to Rs. 200/- depending on your location. It will be auto calculated when placing your order on the website.
Payment Options available?
You may make an online payment through our website or choose Cash on Delivery, as per your convenience.
In case order is placed on Whatsapp or on a call, you can make the payment through Paytm / Gpay / UPI or choose Cash on Delivery as per your convenience.
Can you deliver a gift?
Do let us know if you are sending our products as a gift for some one special.
We have gift boxes available to pack your order in and can also add a note from you to the recipient.
For any other special requirements, contact us over the phone or whatsapp on +91 74395 62550.
How do I know if my order in confirmed?
Once your order is placed through our website, a confirmation email is sent to you.
That’s not all, we will keep updating you about your order and delivery status.
If you haven’t received an email from us, just give us a call on +91 74395 62550 or write an email to email@example.com and we will make it right!
Can I Modify / Cancel my order after placing it?
Yes, but its only possible before the order is dispatched.
Give us a call on +91 74395 62550 or write an email to firstname.lastname@example.org and if your order has not been dispatched our team will help you with your order.
Can I carry the products to other cities?
Yes, but get in touch with us on +91 74395 62550 or whatsapp and we will pack your ice creams with dry ice in a thermocool box which you can travel easily with.
How will I get refunded for the cancelled orders and how long will this process take?
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 48 business hours from cancellation.